Frequently asked questions
Is the door actually locked?
Players will be metaphorically “locked” in a room, and in order to fully enjoy the game it is recommended that players remain inside the room throughout the allotted time. However, for safety reasons the door is accessible throughout the game, and players may leave the room if necessary.
Is the activity physically strenuous?
Escape rooms require brain power, not physical strength. At most, the activity will involve some squatting down to look under an object or to get a closer look at something. No climbing or heavy lifting is required.
Will I have to play with strangers?
If you reserve less than the full number of spaces for the room, there is a very high chance you will be placed with other people. To guarantee a room exclusively for your group, you need to purchase all of the spots in a timeslot.
Will we be given hints during the game?
Yes. Staff will provide hints as needed and/or upon request.
What happens if we don’t escape in time?
Escape rooms are challenging, so many players get close, but do not escape in time. At the end of the allotted time, the room will be unlocked and the solution explained. Please keep the solutions confidential so you do not spoil the experience for future players.
Can I cancel or reschedule my reservation?
Unfortunately tickets are non-refundable. However, if you need to reschedule in the event of an emergency, please call at least 24 hours in advance and we will do our best to accommodate you.
Can I bring extra people?
Recommended group sizes have been prepared based on the square footage of the room and puzzles involved. However, if you book the entire room, we will consider requests for an additional 1-2 players, so long as the room can accommodate the same. You simply reserve the room for the maximum number of people and pay for the extra guests with a credit card upon arrival.
What happens if I arrive late?
It is recommended that players arrive 15-20 minutes prior to the scheduled time. In order to avoid disruptions once the game has begun, we cannot permit late arrivals. There are no refunds for late arrivals, so please plan accordingly.
How long does each event last?
In addition to the allotted time to play the game itself, players should expect a 15-20 minute briefing upon arrival to go over the rules of the game. Players may also stay for a short time after the game for team photos.
What should I bring with me?
All you need to bring are your wits. The answers to the clues, riddles and puzzles are all in the room, and players can escape the room using basic logic, deductive reasoning, and teamwork skills.
Can children participate?
There is not a minimum age but all children under the age of 15 must be accompanied by an adult. Anyone under the age of 18 must have the Waiver and Release of Liability form signed by their parent/legal guardian.
Are cell phones permitted in the room?
The use of electronic devices (or any outside tools) is strictly prohibited and you will be immediately removed from the room if you attempt to use them.
Are food and drinks allowed in the escape room?
No, food or drinks are allowed in the escape room. In addition, it is recommended that alcoholic beverages are not consumed prior to participating in an escape room, as players will need all available brain power. We reserve the right to refuse entry to players who appear intoxicated.
Can I take photographs/videos?
Players are only permitted to take photographs/videos in the waiting room, not within the escape room itself. This policy ensures that the puzzles remain a mystery for future guests.